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- SAP How to unlock an account
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- 5
- 16
- To be used to describe any issue reported in SAP application. IMPORTANT: Always select the relevant SAP template in Remedy and document the affected module in the details.
- SAP Issue
- To be used when user calls regarding password reset for any SAP environment. IMPORTANT: Always select the most relevant SAP template in Remedy. The Categorization filed will be pre-filled automatically.
- SAP Password Reset
- Template to be used when providing Guidance to the users
- Help Desk Request for Information
-
Generic template to be used in case no other templates apply to the issue reported
- Generic Template
-
Resolution Form
- Resolution Form
ROUTING MATRIX
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