Service Desk Expert - Windows 10 Upgrade 1903
What?

Windows 10 upgrade tickets assignment

Who?

All SD Staff

When?

21/11/2019

Where?

Lisbon & Braga locations

Notes:

Please, do not assign the Windows 10 Upgrade tickets to other teams without SDE validation.

You can find the KBA’s below to help you to solve issues with Upgrade.

KBA00057754 - WINDOWS 10 1903 UPGRADE

KBA00057779 - WINDOWS 10 1903 UPGRADE – INCORRECT LANGUAGE POST UPGRADE

 

Any doubt or question regarding this, please contact the SDE team on skype:

SDE Lisbon - g02d-dl-pt-por12-schneider-sde@ts.fujitsu.com

SDE Braga - G02D-DL-PT-POR15-Schneider-SDE@ts.fujitsu.com

Related knowledge:

KBA00057754 - WINDOWS 10 1903 UPGRADE
KBA00057779 - WINDOWS 10 1903 UPGRADE – INCORRECT LANGUAGE POST UPGRADE